Truly Unified Messaging
It’s funny. Just last week I had mentioned to Jason how the timing is ripe for someone to completely revolutionize the way we communicate with one another by seamlessly integrating voice and text. Meebo has already bridged the gap between chatting applications, and Skype has crossed the chasm between phone and PC.
Lo and behold, MobileCrunch conveniently released exclusive coverage this morning about Nimbuzz, a startup based out of the Netherlands. As Oliver writes:
Nimbuzzes primary value proposition is that it connects the 2.2 billion users of mobile with the 1.1 billion Internet users in real time and for free. The application supports voice, presence and messaging and it does so between mobile devices, PC’s, and mobile to PC or PC to mobile.
This is definitely a step in the right direction, but there is so much more that could be done around a truly unified messaging system. What’s ultimately required is a single point of contact across communication medium. With a combination of presence and personalization functionality, a Nimbuzz-like service should be able to identify which medium is the most appropriate to contact you, using natural language processing to convert between voice and text.
If you’re at work, a business partner trying to call you should be automatically re-directed to your work phone. If that doesn’t work, the call should again re-direct to your cell phone. In the same instance, if the caller had been deemed a lower priority, the call should automatically go to voicemail, which gets converted to an email and dropped into your work inbox. It would be similar to having your own digital admin.
This is a very real scenario which could be supported with existing technologies and becomes even more viable with the advent of IMS and IPv6. I wonder when we’ll see someone with the right skill set to step up to the plate and make this happen.
22 Aug 2006 Dan